- BUYING GUIDE -

HOW TO BUY

Shopping at MariaPicaretta.com is very easy. Just follow these steps:

  1. Go to OnLine Shop 

  2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.

  3. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.

  4. If you would like to process your order, select a shipping country and payment method.

  5. Confirm the order.

  6. You will receive an email confirming your order.

GENERAL INFORMATION

In which countries is it possible to shop online?

You can currently shop in, Portugal, France, Italy, Germany, Poland, Austria, Switzerland, Greece, Malta, Romania, Bulgaria, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, UK, Ireland, Belgium, Holland, Luxembourg, Sweden, Norway, Denmark,Finland, USA, Canada, Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Colombia, Costa Rica, Venezuela, Puerto Rico, Ecuador, Perúa, Bolibia, Chile, Paraguay, Uruguay, Brasil, Argentina, Rusia, Australia... 

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Is it possible to receive periodic information about María Picaretta's latest new products and offers?

Yes. By simply through Official Facebook Page you will receive information on María Picaretta's latest products, lookbook and events.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

What should I do if I receive a faulty item?

At María Picaretta we strive to ensure the highest quality products. Consequently MaríaPicaretta.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.

DELIVERY

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box).

Can the delivery country be different from the purchase country?

Yes. The delivery country can be different country in which the purchase was made.

How long will my order take to arrive?

Standard deliveries, 10 to 21 working days.

How much do I pay for delivery service?

Shipments to Europe– 25 EUR

Shipments to the rest of the world: 25€ - 80€

What is the home delivery process?

We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page)

EXCHANGES AND RETURNS

Can I exchange or return any item?

Yes, as long as it is in perfect condition and has all its labels.
All returns or changes must be made within 2 business days of receipt of the item. You must send an email to pedidos@mariapicaretta.com communicating your intention to return it and make the return to the following address:

Marcas y Artículos de Selección, S.L.
Paseo del Prado 1
45600 Talavera de la Reina
(Toledo)
ESPAÑA

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

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